Ref No.: 17-00598
Location: Louisville, Kentucky
Start Date / End Date: 06/13/2017 to 12/22/2017
Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations. Identify and direct beneficiaries to the most appropriate, cost effective medical care. Processes request for authorization according. Fluent in English for both speaking and reading. Excellent communication skills. Commitment to offering quality service to internal and external customers. Ability to respond quickly and proactively to customer queries. Demonstrated teamwork through flexibility and reliability; superior customer service skills Ability to adapt to varied situation and exercise sound judgment. Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required. Call center experience may be required. Attention to detail. Proven ability to quickly learn new systems and processes.

FULL JOB DESCRIPTION:
Humana Market Point Unit

Humana is seeking a phone specialist who will address and resolve agent and partner concerns. If necessary, report your findings to the appropriate business areas to drive process and product enhancements. If you enjoy a fast paced environment with friendly staff, this may be for you!

Via Inbound calls, Specialists will:

•Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines
•Collect, analyze and interpret trend information to address and resolve pre-enrollment inquiries and other Agent needs
•Build Humana's brand image with agents and brokers by providing effective and efficient service

Role Essentials
•Comprehensive knowledge of customer service standards
•Multi-tasking skills (i.e. typing while on the phone with an agent)
•Fluent typing skills a must
•Ability to stay on task in a busy call center environment
•Must maintain a high level of emotional intelligence at all times
•Capacity to be punctual and reliable in role
•Minimum of High School Diploma or equivalent

Role Desirables
•Associate's or Bachelor's Degree
•Previous call center or customer service experience