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Support Tech
Ref No.: 18-02229
Location: Tampa, Florida
Position Type:Contract
Experience Level: 2 Years
Start Date / End Date: 08/07/2018 to 02/28/2019
  • A Support Technician(s) is solely responsible for all Technology at an operating location(s) in order to conduct business. Individual must be able to work unsupervised and have strong communication and reporting skills at the local and corporate levels. Applicant must possess both soft skills and a strong customer service background. This position provides a level of technical expertise across multiple skill sets to address and resolve the customer's issues in an acceptable timeframe. Individuals in this position must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Support Technician is responsible for quickly diagnosing and resolving technical problems and/or challenges. Where applicable the Support Technician may be required to participate and represent Technology in local management meetings.
  • Requirements:• Available 24/7 with a company cell phone always on.
    • Work without direct supervision.
    • Travel expectation up to 50% and on occasion with short notice.
    • Sale Day Support – required to report 2 hours prior to every sale. Some sites may have night, weekend, off-site, or holiday sales.
    o Pre-Sale Checklist
    o Sale Day Checklist – typically begins between 6am – 7am at most locations
    • Make quick decisions to resolve issues that impact the sale.
    o Use creativity to find work-arounds to restore sale day critical processes.
    • Lexmark Laser Printer Repairs
    o Support Technician will be required to become Lexmark Certified after passing a series of exams.
    • Technology Point of Contact for troubleshooting and escalation with teams such as Network Engineering, Infrastructure, Application Support, Telecom, etc.
    o Teams are required to work after hours or weekends to prevent production interruptions to swap out equipment for these teams.