Help Desk Support
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Help Desk Support
Ref No.: 18-00626
Location: Bloomfield, Connecticut
Position Type:Contract
Start Date / End Date: 06/11/2018 to 07/28/2019
HELP DESK SUPPORT
BLOOMFIELD, CT

Project Description:
  • Level 1, 2 support for IT issues.
  • Execution/adherence of IT standards compliance.
  • Capacity & disaster recovery planning.
  • Preparation of process and procedure documentation.
  • Managing onsite stakeholder relationships to ensure that the site's requirements are being met and proactively providing appropriate technology solutions to assist in process improvement.
  • Partnering with site teams, mainly technical support resources, to assist in plant projects.
  • Active Directory management.
  • Support of scheduled IT audits.
  • On-call support – there is requirement to provide 24x7 support to the site.
  • Vendor/contractor management where appropriate.
  • Access Provisioning.
  • Issue escalation management.
  • Other duties and projects as assigned by IT Manager.
  • Applications/Systems supported:
  • All deskside systems.
    • Site-based servers support.
    • Plant floor computers/HMIs.
    • Computer software, MS Office Suite Applications.
    • RF technology: forklift computers, barcode scanners and barcode printers.
    • Support and coordination of the network infrastructure.
    • Desk and mobile phone support.
    • Multi-function printer support.
Required Skills:
  • Minimum education desired: B.S. in Computer related area of study.
  • Years of relevant experience: 1-3 years in a technical support role.

This 13+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Michelle: michellea@alphaconsulting.com

ALPHA'S REQUIREMENT #18-00626
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE