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Knowledge Management Content Development Writer
Ref No.: 18-00596
Location: Princeton, New Jersey
Position Type:Contract
Start Date: 05/02/2018
KNOWLEDGE MANAGEMENT CONTENT DEVELOPMENT WRITER
PRINCETON, NJ

Project Description:
The "Content Development Writer” for the IT Shift Left transformation initiative will help execute the overall content development strategy to encompass all key stakeholders within and outside of the project team to include IT and the business.
  • Completes content development project deliverables, stays attuned to current activities, and makes course corrections in the content development process to address emerging issues.
  • Considers broader context of how a service relates to other services (user event driven content).
  • Follows content development plan as part of the broader project plan (components include but are not limited to objective, strategy, tactics, audience segmentation, key messages, measurement, governance, and time & event schedule).
  • Interfaces with work stream leads and key stakeholders.
  • Executes content development, review and approval process to meet project deadlines by interfacing with work stream leads, project sponsors, CI/Application/Service owners, Service Providers, and other key stakeholders to drive review process and content approval.
  • Applies templates and manages quality review; follows Client content style guides, and processes and procedures.

Required Skills:
  • Excellent writing and editorial skills.
  • 5+ years of direct experience in content development, communications and/or technology marketing or other related positions in a B2B environment.
  • Solid understanding of enterprise knowledge management and support portal (e.g., ServiceNow), information architecture and taxonomies.
  • Ability to translate complex ideas and information into organized, guided resources to enhance end-user, self-service experience.
  • Understanding of knowledge creation best practices (capture, authoring and organization of information across multiple channels.)
  • Understanding of corporate communications strategies and execution (techniques, technologies, methodologies and best practices.)
  • Refined skills of grammar and syntax; ability to adapt writing styles quickly and gracefully; good ear for language and finding the most appropriate and effective way to say something.
  • Strong interpersonal skills.
  • Ability to stay on schedule under tight, frequently changing, client-driven deadlines.
  • Experience in working directly with key stakeholders, team members, technical experts, and professional staff.
  • Expert experience with Microsoft suite to include Office [Word, PowerPoint, Excel], Outlook, One Drive, SharePoint, and Expressions [HTML editor]. Experience with graphic and desktop video tools (Camtasia Studio, Captivate, etc., a plus).
  • Ability to work under minimal supervision.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Bridget: bridget@alphaconsulting.com

ALPHA'S REQUIREMENT #18-00596
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE