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Content Management System Administration
Ref No.: 18-00578
Location: Tampa, Florida
Position Type:Contract
Start Date / End Date: 05/10/2018 to 11/09/2018
CONTENT MANAGEMENT SYSTEM ADMINISTRATOR
TAMPA, FL


Project Description:
  • Provide Level 1 daily internal client facing support across functional areas and external agency interactions.
  • Provides process and system support for our content management tools.
  • Support includes user guidance and training, client interface, trouble shooting, problem identification and resolution.
  • System support includes system administration and functionality (i.e. mange user access requests, assign training, roles and permissions).
  • Maintain reference library with the electronic routing tool. Includes tagging and uploading of references.
  • Provide content management support for the digital asset management system.
  • Liaison with Level 2 system support desk to identify user issues, work with cross-disciplinary team to develop solutions.
  • Work with department management to identify support opportunities and key business needs.

Required Skills:
  • Excellent written and verbal communication skills.
  • 2-4+ years' content management system administration/support customer service and/or project management experience.
  • 2 – 4+ years' experience in training multiple audience types is system usage.
  • 2 – 3+ years' experience in pharmaceutical or regulated industry.
  • Expert ability to use and guide others to use applications.
  • Demonstrated ability to navigate and troubleshoot applications. Ability to understand detailed complex processes and requirements. Ability to properly identify and distinguish issues between the two.
  • Demonstrated librarian skills. Experience in maintaining a library of content and/or resources.
  • Ability to raise issues to management for business guidance and conflict resolution.
  • Demonstrated interpersonal and client support skills, including face-to-face and remote interactions.
  • Proven ability to manage multiple priorities and unique for individual requests in a high pressure work environment. Ability to raise issues in a professional manner.
  • Demonstrated ability to communicate effectively to external and internal users. Proficient delivery of clear, concise, written and verbal communications, particularly for detailed, complex information. Strong command of the English language, grammar and spelling.
  • Team player with ability to work effectively with a matrix organization and in collaboration with remote team members.
  • Experience with Microsoft and MAC products, including design software.


This 6+month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Ashley: ashley@alphaconsulting.com

ALPHA'S REQUIREMENT #18-00578
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE