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Customer Support Associate - Healthcare
Ref No.: 17-01599
Location: Plainsboro, New Jersey
Position Type:Contract
Start Date / End Date: 12/04/2017 to 12/21/2018
CUSTOMER SUPPORT ASSOCIATE - HEALTHCARE
PLAINSBORO, NJ

Part Time shift 10:00-2:00 or 11:00-3:00. Manager may also be open to 3 full days per week.

Project Description:
  • Assisting patient and customers with inquiries related to Client.
  • Deliver an optimal customer experience through telephone interactions with Client customers.
  • Build customer loyalty by providing high quality customer service.
  • Collect all information from customers regarding adverse events, product technical complaints and advise of replacement/return procedures.
  • Provide product support materials and educational materials to customers.
  • Provide professional, accurate, and timely responses to inquiries concerning Client products and services from customers.
  • Provide technical assistance to customers related to Client product or promotional website issues.
  • Compiles and analyzes data, and creates reports assigned by management.
  • Works on a variety of moderately complex and diversified department activities and projects with minimal supervision.
  • Document all customer contacts in the Customer Care database.
  • Identify and report all adverse events, product technical complaints and other safety information.
  • Data entry of all customer contacts collected through phone calls, e-mail, and postal mail into the Customer Care database.
  • Assist with department related projects including postal mail fulfillment, scheduling of department visitors, team calendar management, and other duties as assigned by management.
  • Provide sales and marketing support with projects and conducting surveys/soft sell products to inbound callers.
  • May conduct outbound telemarketing projects or conduct surveys with customers.

Required Skills:
  • Bi-lingual Spanish and English required
  • High school diploma or GED Required, Associates or Bachelor's degree is preferred.
  • Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required.
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • 2+ years' previous telephone customer service experience and/or outbound telemarketing experience preferred.
  • LPN desired.
  • Prior customer facing experience required.
  • The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service.
  • Telephone customer service experience and/or outbound telemarketing experience.
  • Strong attention to detail.
  • Strong oral and written communication skills.
  • Strong planning and organizational skills required.


This 12+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Steven: steven@alphaconsulting.com

ALPHA'S REQUIREMENT #17-01599
W2 ONLY MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE