Soft Skills

1. Excellent understanding of global cultures and adapt communication style to fit
2. Excellent leadership and facilitation skills
3. Excellent customer service with ability to manage customer expectations
4. Excellent communicator with strong verbal and written skills at all levels of the organization
5. Ability to easily adapt to different communication and working styles
6. Active listener
7. Excellent organizational and time management skills
8. Self-starter and quick learner; ability to perform without any supervision
9. Proven ability to set priorities across a complex program with multiple projects and drive for results
10. Ability to communicate effectively with senior IT and business leaders
11. Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners
12. Good attention to details
13. Work effectively with peers, internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) across geographies in accomplishing portfolio objectives
14. Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques
15. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers
16. In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done
17. Can establish and maintain effective relationships with business and IT customers to gain their trust and respect
18. Excellent influencing skills to gain alignment and manage portfolio of programs / projects
19. Ability to think strategically and set the agenda for the portfolio
20. Flexibility to schedule and oversee work as per client window availability

Experience

1. In depth understanding of project terminology and methodology
2. 2-5 years of Portfolio management, 10-15 years of experience managing programs
3. Good Experience in Infra & network Project management.
4. Ability to lead multi-function program team through influencing skills
5. In depth Risk / Issue / Change Management knowledge
6. Developing executive level PowerPoint presentations
7. Ability to understand interdependencies and can connect the dots on how one program impacts another
8. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items
9. Ability to organize complex and/or ambiguous information for sponsors
10. Organizing program goals / objectives into portfolio with specific priorities / sequencing
11. Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers
12. Resolve political, resource, budgeting, change, and legal issues affecting the portfolio.
13. Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety.
14. Oversee development of proposals and requests for proposals associated with the portfolio
15. Experience with project management tools like MPP, Clarity
16. Ensure tracking of deliverables for multiple initiatives within the program
17. Perform kick offs & project overview sessions, lead workshops, requirements and alignment sessions with Sector, Plant, vendor, IT, Engineering and Business as required
18. Assist/ Lead POCs, Pilot implementations & document the learnings
19. Responsible for preparation of runbooks and testcases