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Mac support engineer
Ref No.: 22-00013
Location: Carpinteria, California
Job Title :- Mac support engineer
Job Location :- Carpinteria, CA (Remote till covid)

Duration: Long Term

Need H1B's, GC EAD's, Green Card's, Citizens

LinkedIn is Mandatory

Associate Production Engineers provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations and other studio equipment in a primarily Macintosh-based environment.

Responsibilities

• Maintain post-production endpoints, both remote and on-location • Act as front-line contact for troubleshooting and technical diagnosis • Monitor the environment for trends and incidents effecting multiple users • Assist with new endpoint configuration and deployment • Enforce and vet post-production software standards • Manage software licenses and ensure compliance • Address incoming customer incidents and requests in ServiceNow and Jira • Provide assistance to editors, engineers and content producers in person and remote • Maintain close relationships with the content, production and live actions teams to provide white-glove treatment • Work closely with Production Engineers and other teams on the design and testing of future edit station build-outs and studio set ups. • Collaborate with the main Helpdesk to hand-off basic compute support requests.

Key Qualifications

• BA/BS degree in related technical discipline or equivalent technical experience • 2+ years' experience, preferably in a content production environment • Strong MAC experience • Strong hardware / software troubleshooting skills • Customer service focus Preferred Qualifications • Ability to work autonomously and flex with competing priorities • Experience in a mixed Mac/Windows environment • Understanding of enterprise storage and basic troubleshooting (SAN, NAS and Fiber Channel) • Knowledge of the Adobe CC suite and basic troubleshooting • Experience with JAMF and/or SCCM imaging and troubleshooting • Experience troubleshooting using a command-line interface • Knowledge of UNIX, Windows, and network fundamentals