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Technical Account Manager (VMware Practice )
Ref No.: 21-00634
Location: Remote

The subcontracting TAM will also play a key part in representing your customers in VMware, sharing their experience and wishes with the account teams, support and product managers, helping to draw the shape of our products and contribute your point of view for our shared success.


The TAM role acts as a cross-functional advisor and customer advocate. This service is designed to support a long-term partnership between VMware and its customers to help transform the customers' IT organization. Traditionally, the TAM role is a benefit to and leveraged by, the largest VMware enterprise and global customer based. These customers make wide-scale strategic commitments to VMware's VMware's portfolio of solutions platform and are transitioning to IT service delivery models.


It is expected that the subcontracting TAM shall have extensive VMware knowledge (certifications) and implementation experience. The TAM should be able to translate that experience and knowledge into a comprehensive understanding of our customers' environment to drive on-going success leveraging VMware's portfolio with the customer.


Responsibilities of this role include:


  •   Build executive sponsorship with insight into VMware strategy, comparative customer benchmarks and access to VMware executives.
  • Serve as an extended member of the VMware team to generate visibility of your progress with VMware solutions, including; implementation status and return on investment.

  • Provide program management for VMware's portfolio of solutions initiatives across multiple lines of business, customer organizations and application owners.

  • Serve as advocates to escalate your needs and concerns across the VMware organization.

  • Facilitate architecture validation from VMware and ecosystem partners to help guide and plan deployments.

  • Provide best practices to support expanding IT service delivery infrastructures.