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Network Engineer ll
Ref No.: 21-00240
Location: Nashville, Tennessee

The Engineer will be responsible for the business as usual (BAU) operational activities of the Data Center Services (DCS) team. The DCS team is responsible for the planning, installation, configuration, troubleshooting, and maintenance of all data center hardware devices. The individual in this role will provide excellent customer service and report progress regularly. They will also assist the DCS team with troubleshooting server/network/storage systems. The work environment is fast paced and deadline-oriented where adaptability is key to our success as a team, thus having depth of knowledge of working large-scale data center environments is necessary.

Key responsibilities include:

• Responsible for BAU Data Center activities such as: hardware installations/repairs, configurations, troubleshooting (Client/Linux/Network/Mainframe), upgrades (firmware) and optimization.

• Responsible for the proper implementation and closure of all assigned IT Trouble, Install or Change Requests; within Data Center Safe Times

• Responsible for proper disposal and management of IT media such as: disk drives and memory

• Responsible for ensuring Quality Assurance checks and procedures are complete and or updated, in a timely manner

• Responsible for following directions from senior engineers and to escalate issues or tasks, on the clients behalf

• Responsible for maintaining, installing and removing Data Center fiber and copper cabling

• Responsible for escorting and managing IT Vendor Field Engineers and System Analysts


• One (1) year of IT Data Center support experience is required. Five (5) years of experience is preferred.

• Experience with installing racks, connecting power, installing Ethernet, fiber and console cabling, terminating copper and proper labeling

• Proficient hardware troubleshooting skills and comfort working in a fast-paced Data Center environment.

• Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

• Ability to communicate with peers, management and clients in a professional and timely manner

• Strong understanding of Client & Cisco standalone servers, enclosures, & blades.

• Hands-on experience with x86 architecture-based systems (strong Client background)

• Knowledge and experience with a change request, safe time, and service request procedures

• Ability to lift up to 50 pounds for short periods of time