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VIP Support
Ref No.: 21-00224
Location: Westlake, Texas
Looking for VIP Support/Executive Support/White-glove support candidates.

Core Requirements:

  • Support the end-user community, comprising knowledge workers (including remote workers) and C-suite. Help resolve software and hardware issues, desktop and mobile. Assist with IMAC activities. Follow established procedures or develop innovative new solutions to user problems
  • Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, AV streaming technology

  • Provide white-glove IT support at events held in in the office and other locations

  • Be current with the latest software (predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps, such as Trello, Jira/Atlassian, JAMF)

  • Leverage vendor support wherever possible to offer the best solution, quickly

  • Deployment of hardware using Intune and AutoPilot

Must-haves:

  • Fully conversant with Windows & macOS. Able to use each interchangeably
  • Fully conversant with Mac & PC hardware, IOS hardware, and related accessories

  • Strong and demonstrable experience with the full Office365 suite

  • Prior experience of executive-level/white-glove support

  • Prior experience of Zoom and Microsoft Teams conferencing (Zoom Rooms & MTR)

Desirable:

  • Specific experience with Office365 from an administration point of view, including AzureAD
  • Familiarity with Trello, Jira, AD Manager, Provision Point

  • OneDrive & SharePoint troubleshooting

  • Network and basic hardware troubleshooting

  • Deployment & management of Logitech MTR solutions

    For any queries contact Suman at (760) 307-4267