Senior Executive Support Specialist
Key points:
Responsibilities: ● Troubleshoot and resolve issues related to Office 365 ● Image and install software on Windows, and Apple laptops/desktops ● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices ● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN ● Identify and resolve hardware and software application conflicts ● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents ● Responsible for asset tagging and entering all incoming equipment into our asset management system ● Collaborate with cross functional teams to properly onboard incoming new hires ● Ensure that hardware is properly assigned and updated into our management system ● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment ● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ● Ensure that resolutions are consistent with company standards and policies Requirements: ● Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above ● Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite ● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications ● Experience with imaging windows 10 OS. ● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet) ● Experience in using PC-based word processing, presentation, and e-mail software preferred ● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred ● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations ● Outstanding customer service and interpersonal skills ● Excellent organizational skills and ability to prioritize tasks among many competing requests ● Experience working in or supporting a call center or help desk environment ● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus ● Aptitude for learning ● Excellent oral and written communication skills ● Ability to work in teams and in a team environment ● Ability to work in a fast paced and high expectations environment while remaining calm and professional ● Able to lift up to 50 lbs | ||||