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IT Communications Specialist
Ref No.: 20-00421
Location: Boise, Idaho
IT Communications Specialist

Boise, Idaho (Remote Till Covid)

The velocity and complexity of work today – not to mention always-evolving technologies and ever-shrinking attention spans – means it's harder than ever to make messages stick. The pace at which we are providing new technologies is outpacing our ability to make people aware of them and to leverage these tools, services, and capabilities to their advantage.

IT is more than a service organization – we are a valuable strategic partner across the Micron enterprise. A digitally fit global workforce is required to achieve Micron's business goals, and it takes an informed and fully engaged IT team to enable that workforce.
Client is looking for a forward-thinking creative to join our IT Technical Communication and Learning Services (ITTCLS) team as a Communications Specialist. The bulk of the work will be generating content across a variety of channels – targeted communication, websites, newsletters, blog posts, SharePoint online sites, video, and more – to ensure team members are aware of and know how to use available IT tools, services, and capabilities.

The Communications Specialist will report to the ITTCLS Manager and will have direct and regular contact with a variety of Micron personalities to generate content around current IT projects, strategic initiatives, leadership messaging, and awareness campaigns. One day may be spent interviewing an IT operations manager to get some basic questions answered, and the next may be spent determining the right deliverables to align to a strategic communication plan or managing a comm timeline.

The ideal candidate must be able to work independently, manage multiple activities at once, set priorities, and take the initiative. Concise and clear communication skills with a personable approach are essential requirements. Candidates should also be comfortable interacting with a diverse cast of characters – from long-time leaders to highly technical software engineers.

Responsibilities and requirements

Establish a standard of communication and voice for IT that is distinct, clear, and aligned with Micron's corporate brand

Advise and consult with subject matter experts in the development and socialization of communication assets

Ability to translate technical information into accessible and relevant messaging for a broad and diverse user population

Ability to independently research and quickly learn information to support quick moving projects and accommodate high levels of demand

Work directly with internal customers to ensure consistency and continuity in project design and execution

Supports, assesses, and communicates key changes and project initiatives from IT that affect the rest of the global enterprise

Provides communication assistance and guidance to project managers, subject matter experts, and IT leaders

Become familiar with and help support Micron IT's brand guidelines; establish project-specific 'brands' and carry those through multiple deliverables and channels (i.e., web, presentation, email, blogs, etc.)

Create standard operating procedures in contribution to a center of excellence that allows more self-service for communication and learning activities

Collaborate with organizational change specialists, content design specialists, training analysts, and other creatives in support of IT projects and other initiatives

Qualifications

Familiarity with the O365 Productivity suite and standard collaboration tools; experience with strategic communication planning, consulting, training program and content development required

Basic skills with mixed media creation, design, video, etc.

SharePoint Online and LMS system administration highly desired

Experience

Around 5 to 6 years of overall experience

2+ years of experience in communications and/or strategic communication planning, marketing, or journalism

Degree or certification in Communications, Organizational Comm, Marketing, or Professional Writing

Mixed media creation, including video and graphic design

Please share resume to indira@dantatechnologies.net