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Senior Executive Support Specialist
Ref No.: 20-00337
Location: San Diego, California
Job Title - Senior Executive Support Specialist
Location - San Diego,CA and Los Angeles,CA
Duration - Long Term Contract

Key points:-
1. Experience with white glove end to end support for Executives
2. Experience with troubleshooting and resolving issues with Office 365 apps
3. Experience with MDM and assisting/supporting mobile devices
4. Experience with Active Directory
5. Top level communication skills

Responsibilities:-
  • Troubleshoot and resolve issues related to Office 365
  • Image and install software on Windows, and Apple laptops/desktops
  • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
  • Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Collaborate with cross functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
  • Ensure that resolutions are consistent with company standards and policies
Requirements:-
  • Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
  • Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging windows 10 OS.
  • Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
  • Aptitude for learning
  • Excellent oral and written communication skills
  • Ability to work in teams and in a team environment
  • Ability to work in a fast paced and high expectations environment while remaining calm and professional
  • Able to lift up to 50 lbs.
Any queries, reach out to Steve - 7603074259 or email to steve@dantatechnologies.net