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Service Availability Manager
Ref No.: 20-00140
Location: Phoenix, Arizona

Job Location – Phoenix, AZ

Job Title – Service Availability Manager

Duration – FTE

Looking for Citizens and Permanent residents ONLY

Job Description –

Individuals performing this role focus on the Availability Management for GTS Infrastructure Services Clients. They work to optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner. They use their technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. They provide a holistic view of the client's environment and make recommendations to improve overall service availability. They are responsible to develop and maintain Availability Plans which prioritizes and plans IT availability. They monitor IT availability levels by comparing actual levels against targets and addressing shortfalls.

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