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Service Delivery Manager
Ref No.: 19-00130
Location: Philadelphia, Pennsylvania
Job Description:-
The SDM (Service Delivery Manager) is the primary point of contact to the LOB (Line of Business) client in dealing with technology service proactive improvements, Relationship Management and overall Service Improvement Programs. They require the ability to manage and interact with Senior Level Executives within the business, respond to any and all service concerns regarding the support and ensure restoration of service issues along with the Service Delivery Director. The SDM is required to identify and drive methodologies and processes that support world class standards of Production Stability and identify and manage key targeted areas for improvement. Ensure that Service Level Management best practices exist across all service platforms driving service efficiencies.

Key Responsibilities:-
I. Relationship Management
II. Production Quality Adherence
III. Plan Build Execution (TCO)
IV. Risk & Control
V. Service Level Management (Service Level Initiatives, Service Efficiencies, LOB KPIs, Trend Analysis)

  • Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs.
  • An in depth technical knowledge and track record of effecting service management changes within a high-availability environment
  • ITIL Practitioner or ITIL Service Manager level qualification a plus
  • COBIT Framework practitioner or certification a plus
  • Project Management Professional (PMP) certification a plus
  • In-depth Excel knowledge and experience with data analytics
  • Ability to create and present PowerPoint presentations
  • Broad technology background coupled with marketing skills a plus
Required Skills:-
  • MS Office
  • MS Excel
  • MS Powerpoint
For any queries, you can reach out to Alex - 7603490087 and Steve - 7603074259