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Cisco Voice Engineer
Ref No.: 19-00102
Location: Cary, North Carolina

Role: Network/ Cisco Voice Engineer – L2

Locations: Cary, NC

Duration: Contract

Job Description:

We require the resources who have the good understanding on below mentioned topics.

  • CUCM 10.x and above
  • Cisco Unity Connection
  • Cisco Voice Gateways (ISR Routers and Analog gateways)
  • Gateway protocols: H323, SIP, MGCP
  • Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.
  • Gatekeepers
  • IM&P/Jabber
  • Basic Knowledge of CTI protocol


  • Support and Troubleshooting experience on Phone registration, Phone Boot up Process.
  • Knowledge of Protocols like SIP, MGCP, H.323
  • Knowledge of authentication issues on Switches, Vlans for Phones, Features of CUCM, CSS and partitions.
  • Good troubleshooting skills
  • Fundamental knowledge of Networks
  • Excellent Verbal, Email communication skills.
  • Exposure to any monitoring/ticketing tool.
  • Knowledge of ITIL concepts (Incident Management, Change Management, Problem Management).