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Audio/Video Operations Engineer
Ref No.: 19-00093
Location: San Francisco, California
Title: Audio/Video Operations Engineer
Location: San Francisco, CA
Essential Duties/Responsibilities
  •  Provide professional, effective, and rapid Audio-Visual support to Users as needed in our environment.
  • Assist Users and clients in proper use of equipment
  • Triage, resolve or escalate support Tickets within agreed time frame using Jira ticketing system.
  • Responds to tickets and requests within standard SLA response times
  • Manages multiple tickets at one time and prioritizes tickets based on severity
  • Perform regular equipment maintenance and minor repair
  • Perform firmware updates to various hardware, but not limited to Biamp tesira, Crestron, Revolab, Logitech Webcams, panacast, Extron, and more
  • Organizing equipment and replace defective or malfunctioning equipment
  • Assist with monthly and quarterly inventory, and forecasting equipment needs
  • Respond to inquiries, both written and verbal, in a professional manner.
  • Quickly investigate and diagnose problems in AV systems during meetings and events
  • Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
  • Communicate effectively with customers, team members and colleagues across the department.
  • Maintain a team player mentality and contribute ideas to efforts while following outlined procedures and direction from superiors.
  • Provide support for Events, including setting up and operating equipment like Audio Mixers, video switchers, PTZ cameras, and more.
  • Monitor meeting technology usage and provide routine reports to management
Job Requirements and Qualifications
High School Diploma required; Bachelor's degree in Computer Science/Engineering, preferred
InfoComm CTS certification a plus.
Minimum 3+ years' experience working and troubleshooting a variety of A/V systems, in a corporate environment.
Other Knowledge, Skills and Abilities
  •  Excellent written and verbal communications skills
  • Excellent organizational and time management skills.
  • Self-motivated and able to manage workload professionally
  • Positive and professional attitude
  • Ability to work and excel in a fast moving and challenging environment
  • Ability to remain calm under pressure
  • Ability to communicate effectively with employees at all levels of the company.
  • Ability to work well both independently and in a collaborative team environment
  • Strong analytical problem solving skills
  • Strong PC/MAC skills with knowledge of Google productivity applications
  • Understanding of enterprise video conferencing infrastructures such as, Vidyo, Polycom and Cisco
  • Familiarity with Audio DSP (especially ClearOne, Biamp, and QSC)
  • Familiarity with web conferencing and desktop video conferencing applications (especially Zoom, Hangout, and Webex)
  • Experience of providing AV support (1st & 2 nd tier) and associated processes
  • Strong understanding of audio/video and data signal flow
  • Experience and knowledge of Crestron, Extron and AMX control processors,
  • Knowledge of computer hardware including Mac/PC and Android/iOS
  • knowledge of IT networking
  • Experience of using an Jira Ticketing system to manage, allocate and monitor support tasks
  • Ability to deal with confidential and sensitive information with tact and discretion
Please feel free to contact:-760-307-4276