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GNOC/Network Monitoring Engineer
Ref No.: 17-00367
Location: Oakmont, Illinois
Position Type:Contract
Start Date: 08/03/2017
Onsite 3rd shift dedicated GNOC (Global Network Operations Center) resource experienced monitoring and monitoring tools. Must have current working experience in a 24x7 GNOC environment with 1st level troubleshooting skills of routers, switches, data circuits, servers and global applications.
  • Utilize GNOC standard best Practice for processes, procedures and working instructions to ensure consistent high quality services are provided to our global customers.
  • This is a customer facing position, requiring excellent English written and verbal communication skills
  • Primary tools are UIM (NimSoft), ASM, and Thousand Eyes.
  • Ticketing tool is SCCD
Skills / Experiences
  • 1st level troubleshooting of routers, switches, data circuits, servers, and applications
  • Ability to quickly adapt to changes, and adjust to changing requirements, schedules, and priorities.
  • Must be process oriented for escalations and notifications to all levels of management
  • Utilize escalation matrix to ensure SLA's are met for customer impacting outages
  • Work with applications & applications support teams for CRM, SharePoint, Exchange, Citrix, & Web based apps for outages and service delays
  • Work closely with service providers such as; Telecommunication and numerous other providers globally for degraded or circuit outages.
  • Self-driven and resourceful to achieve goals independently as well as work well in group settings.
  • Open to socialize ideas, make recommendations, and gather team consensus to move forward.
  • Clear, precise, and complete ticket documentation.
  • Basic knowledge of Windows 2003 / 2008 & UNIX servers.
  • Experience starting services, IIS Resets, server reboots, and Knowledge of Cisco routers & switches is plus.
*** Requirement is to be on-site in Chicago, IL for a 3rdt shift position. However there must be flexibility to work 1st in Client or 2nd shift in Oakmont, IL.