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Technical Program Manager
Ref No.: 18-00432
Location: San Francisco, California
Position Type:Direct Placement
Title: Technical Program Manager
Location: San Francisco, CA

Our client is looking for a Technical Program Manager (TPM) to join the Business Technology team in coordinating projects for multiple areas, including Sales, Marketing, and Customer Operations. Their TPMs manage the full lifecycle of projects and programs — from project kick-off and planning to execution and closure — to deliver high-quality services for their internal stakeholders with predictability.

They bring order to chaos by thinking holistically and foster open collaboration by working with cross-functional project team members to design and improve processes and tools. They are comfortable working with both highly technical and non-technical disciplines to ensure that project inputs and requirements are transformed into impactful results. They identify, manage, and mitigate risks, and create repeatable project management processes, providing the leverage to scale our business.

You will:

  • Facilitate, manage and improve the project intake process for Business Technology
  • Independently plan and manage programs and projects of significant complexity and risk
  • Ensure coordination of shared resources, common activities, and other dependencies across projects
  • Partner with the business to understand the organization and its goals in order to determine potential project impact and tailor the plans and deliverables accordingly
  • Organize the overall project team and establish clear roles and responsibilities at the beginning of each project; hold project team accountable for the deliverables
  • Build strong relationships and trust with stakeholders, keeping them and their teams engaged in the project, e.g. through status reporting and issue management
  • Proactively detect misalignment and risk; gain consensus on appropriate actions to mitigate negative impact
  • Effectively interact with audiences at all levels to facilitate and influence decision-making and problem-solving across projects, programs, and teams
  • Participate in expansion of existing footprint to bring in new technologies, building and responding to RFPs and executing Statements of Work (SOW)
  • Promote project management best practices and train others on PM processes and tools across teams
  • Develop and manage program budget including forecasting, ROI, invoicing and vendor management where needed
  • Support the development of internal processes and documentation to facilitate knowledge sharing
Requirements:
  • 6+ years in a senior project management or program management role leading projects of significant complexity
  • Proven experience in supporting projects for Sales, Marketing, Customer Success and Finance business functions
  • Solid understanding of Salesforce and how it supports business operations
  • Ability to balance a program workload and staffing according to project/program and organizational priorities and goals
  • Ability to drive projects in an agile, waterfall or hybrid environment
  • Demonstrated experience in all phases of both the Software Development Life Cycle (SDLC) and non-technology project lifecycle, including identification of the business problem, development of business cases and project plans, and project management and closeout
  • Adaptable self-starter who is skilled at creating structure in fast-paced, ambiguous environments
  • Able to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
  • Strong logical and analytical problem-solving skills; rigorous approach to project/program management to deliver enterprise-level projects
  • Able to team effectively with others and build relationships at all levels, both within the team and with stakeholders
Preferred:
  • Solid understanding of CRM tools beyond Salesforce (e.g. Iterable, Pardot, LiveChat) and how they support business operations
  • Hands-on experience with collaboration tools (Asana, Slack, Google, Microsoft, Jira, etc.)
  • Experience leading projects/programs in a B2B SaaS organization
  • PMP or Scrum certification preferred
  • Big 4 or other previous consulting experience