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Senior Salesforce Administration & Support
Ref No.: 18-00406
Location: Hyderabad, Telangana
Position Type:Right to Hire
Mid-Level IT Salesforce System Specialist

  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
  • Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support
  • Implement monitoring services to proactively identify issues
  • Maintains updated system documentation and Salesforce policies/procedures
  • Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Required Skills:
  • Overall 6-9 Years of IT Industry experience
  • 4-6 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
  • 4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages
  • Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
  • Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
  • Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome
  • Good project management skills with ability to juggle multiple projects/tasks across various user groups
  • Experience with Salesforce developer toolkit including IDE, Migration Tool and Web Services
  • Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model
  • Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment
  • Strong team player with service-oriented attitude and customer focus
  • Familiarity with SOX protocols, Change Management and Release Management principles and processes
  • Experience with database concepts and data modeling capabilities
  • Salesforce Administrator (201) and Salesforce Developer Certified (401)

Desired Skills:
  • Advanced Administrator (211) Certification
  • Sales Cloud or Service Cloud Certification
  • Experience with sandbox and production deployments
  • Experience with Java and J2EE related technologies

Educational Qualification:
  • Bachelor's Degree in Computer Science or other related technical field

Job Location:
  • Hyderabad