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Technical Support Specialist - II
Ref No.: 18-00375
Location: Foster City, California
Position Type:Contract
Job Responsibilities
• Works under general supervision of the manager and with occasional review by more senior staff
• Provides general customer support for Medical Affairs applications and databases
• Maintains systems, including routine system updates to lists of values and user lists
• May deliver adhoc system or process training
• Deliver routine system release memos, including iOS updates
• Generates custom reports and metrics
• Assists in developing systems, as needed
• Participates in project testing
• May liaise directly with vendors to resolve system issues

Knowledge/Skills
• Strong experience with providing general user support for databases
• Strong project management skills
• Strong customer service skills
• Strong communication skills
• Excellent proficiencies in Microsoft Office applications.
• Good understanding of Gilead products and departmental policies.
• Ability to work independently

Specific Education and Experience Requirements
• BS/BA and 2 years of relevant IT experience
• Experience in the pharmaceutical or health care industry preferred