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Help Desk Specialist
Ref No.: 20-03498
Location: fort detrick, Maryland
Segment:Federal
JOB OPENING TYPE:SONJ- New Request
JPAS:YES

Position: Tier II Helpdesk Specialist
Client: Federal
Location: Fort Lee, VA

Full time position


Certification: Security+ CE

Clearance: Secret or higher

Shift Timings: 5 A.M-1:30 P.M EST

12:00-9.00 PM EST

Job Description:

  • Looking for Helpdesk Support specialist to provide the helpdesk support, which includes the responsibilities of user support through proper configuration and support administrative systems.
  • The duties will include addressing customer assessment of customer needs and recommendations for improved configuration and implementation of improved applications.
  • Manage accounts and the operations of systems, perform simple troubleshooting, make moves, additions, and changes to each system, provide Tier 1-3 support to end-users, including logging initial calls, tracking the reported problem and resolution.
  • Coordinate with other team members in the completion of assigned projects, and serve as a point of contact for staff for computer IT and standards guidance.