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Contact Center Helpdesk Support
Ref No.: 18-17013
Location: Greenville, South Carolina
Contract Period: 1/2/2019 – 12/31/2019
Work Location: Greenville, SC
Work Hour: M-W 3:30pm – 12:30am
                          S-S    8:00am – 5:00pm
Job Function/ Description
  • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
  • Experience with Helpdesk ticket tracking software 
  • Knowledge of remote desktop support tools
  • Following up on any outstanding issues with clients regarding status and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshoot and resolve hardware, software and network problems (Desktops, Laptops, Applications, IP Phone, Network)
  • Manage and support network Multi-function printers
  • Document procedures, FAQs, and inventory of assets
  • Strong working knowledge of core applications/operating systems including Windows 7, Microsoft Office/Outlook, IE browser/Chrome, Imaging Software, and Active Directory
  • Setup and configure PC Desktop and Notebooks
  • Experience with CAT5e cabling and RJ-45
  • LAN/WLAN Access/Authorization support
The candidate should have at least 1~3 year experience as desktop support and be able to work second shift. Previous experience with Support Ticketing systems a must
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Respond to Users Help Desk Request and remote offices in a timely manner.
  • Be able to work as a team member
  • Must be willing to work in a fast-paced environment
  • Excellent customer service skills.