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Management Analyst III
Ref No.: 18-16484
Location: New Castle,, Delaware
Due Date :08/23/2019
Segment:State and Local
JPAS:NO
Solid background in healthcare administration and monitoring, or a comprehensive background in treatment delivery and oversight.

Full-time: 37.5 hours/week Length of request: End date not yet determined

Job Summary:
The Quality Assurance (QA) Social Service Administrator supports the State of Delaware, Department of Health and Social Services, Division of Substance Abuse and Mental Health (DSAMH) by performing all duties related to assessing, reporting and monitoring adherence to the regulatory, licensing, and Medicaid certification requirements for which community mental health and substance use disorder providers in Delaware are responsible. This incumbent will work with DSAMH leaders and other staff, partners, providers and stakeholders to facilitate the timely completion of relevant activities per licensing and certification standards and DSAMH procedures and guidelines.

Essential Functions:
Essential functions are fundamental, core functions common to positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  1. Monitor, collect and evaluate data on service or program delivery.
  2. Prepare accurate and timely reports regarding progress with program goals and objectives, service delivery, and program/service success in meeting standards and regulations.
  3. Analyze areas of concern and apply relevant policies, procedures and strategies.
  4. Provide consultation to community providers, stakeholders, and DSAMH staff.
  5. Assist in developing new policies, procedures, regulations and monitoring tools.
  6. Liaison between DSAMH staff and other State agencies, and community organizations.
  7. Assess the programmatic and financial impact of proposed rules/regulations on operations.
  8. Address requests for information and questions regarding services.
  9. Provide technical assistance and recommend course of action as appropriate.
  10. Assist with special programs and projects.

Knowledge, Skills, and Abilities:
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
  1. Knowledge of research methods, statistics, evaluation design and qualitative program evaluation methods.
  2. Knowledge of the principles, practices and theory of healthcare, social services programs State and Federal laws, and rules and regulations governing assigned program areas.
  3. Knowledge of the functions and resources of community, health and related social service agencies.
  4. Knowledge of social, economic and health factors and the manner in which they affect the social behavior of individuals and families.
  5. Skill in computer applications.
  6. Experience in research.
  7. Skill in analyzing, forecasting, problem solving, and organizing.
  8. Skill in program evaluation.
  9. Ability to establish and maintain effective working relationships with regulatory personnel, staff, representatives for other service agencies, community organizations and associates.
  10. Ability to elicit information, evaluate findings and recommend corrective action.
  11. Ability to analyze current social, economic and health problems of different socio-economic groups and develop program/service to meet needs.
  12. Ability to express and present ideas and conclusions clearly, concisely and effectively.
  13. Ability to collect data through interviews and consultations.

Qualifications for position:
Graduate of a college or university with a degree in public administration, social science, or related field

Minimum Qualifications:
  1. Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.
  2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Six months experience in developing policies or procedures.
  4. Two years' experience in narrative report writing.
  5. Valid driver's license and transportation required.

Preferred Qualifications
Experience with regulatory compliance monitoring preferred.

Other Qualifications
  1. Demonstrated willingness to learn new work skills, concepts, and approaches.
  2. Demonstrated leadership experience, including program development and management.
  3. Demonstrated experience with community engagement, outreach and mobilization, including the ability to develop and maintain community trust.

Supervisory requirements:
This job has no supervisory responsibilities

Special Projects:
As assigned.