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Customer Service Inbound I
Ref No.: 18-16415
Location: Trenton, New Jersey

Job Description:
  • General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
  • Ability to communicate and record information accurately.
  • Ability to question others to determine specific needs.
  • Ability to deal with people patiently.
  • Ability to proofread and correct errors.
  • Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
  • Receive customer inquiries about a product or service. Provide information to callers regarding a product or service.
  • Record and confirm customer orders, complaints or service information. Direct calls for further problem resolution.
  • Skill in inputting and accessing information on paper, PC or CRT.
  • Skill in using database, data entry or single windows software.
NJHS-Division of Aging Services-12D Quakerbridge Plaza Room D06 Bldg 12