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Helpdesk Lead (1st shift)
Ref No.: 18-16298
Location: Vienna, Virginia

Title: Lead Helpdesk
Location: Vienna, VA 22180
Position Type: Full time, Salary + Benefits

Clearance Required:
·         Candidate must have an active Top Secret clearance.  
 
Shifts Available:
·         1st Shift, 6:00am - 2:30pm ET
 
Required Knowledge, Skills & Abilities
·         Must be able to supervise a team of helpdesk support technicians.
·         Must be able to demonstrate knowledge of customer service and customer support principles and methods.
·         Must be able to report, respond to, and resolve customer requests.
·         Must be able to present formal and informal training and assistance to customers.