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Verification and Development Unit Service Technician ( bilingual in Spanish)
Ref No.: 18-14414
Location: Aurora, Colorado
Benefits: Available after 90 days
Duration: 9 months (possibly longer)
Hours: 8am to 5pm
Dress Code: Business Casual
Parking: Free parking
Start: ASAP
Background Check: Must pass criminal background
 
Position(s):  MER Verification and Development Unit Service Technician
 
  1. Performance or method (design) specifications.
 
The DDS MER Verification and Development Unit Service Technician provides support to examiners in case development processing.  The position also provides customer service to disability claimants in the state of Colorado by providing telephone switchboard support, consultative examination reminder calls, and clerical duties including investigating undeliverable mail.
 
The duties of the position include:
  • Medical Provider Verification
  • Query provider database via phone, provider name and location in order to accurately match claimant reported information to DDS database information for generation of medical evidence request letters
  • Contact medical providers to verify correct mailing address
  • Add case messages when there are match discrepancies
  • Request database additions for new medical sources
  • Identify and correct issues with  claim type, development time frames, and sources
  • Recognize the need for additional form letters
  • Add notes/reasons for not writing a source or writing a different source
  • Accurately verify 22 – 27 cases per day
  • Investigation of returned mail
  • When mail is returned, the position will research through the internet or via phone in efforts to identify correct mailing addresses
  • Data entry of correct addresses/results into a website application
  • Multi-line switchboard coverage as needed
  • Answering customer phone calls, answer questions, look up claimant information, forward calls as appropriate, deescalate upset customers
  • Medical Appointment Confirmation Calls
  • Inbound and Outbound customer calls related to the confirmation of consultative examination appointments
  • Other clerical and customer service related duties as needed

 
 
 
 
  1. Designation and qualification/experience/education of personnel to be used
 
  • Key Competencies:
 
  • Strong typing and keyboard skills
  • Proficient in use of email and internet
  • The ability to perform internet searches, particularly google searches
  • Proficiency in telephone customer service skills
  • Analytical/research skills
  • Attention to detail and accuracy
  • Strong time management skills
  • Flexibility with multiple assigned tasks
  • Confidentiality
 
 
  • Highly Desirable Competencies:
  • Demonstrates ability to organize work and set priorities to meet deadlines.
  • Medical terminology, records, or case management
  • Bilingual – ability to speak, read and write in Spanish preferred
  • Knowledge of multiline switchboard
  • Ability to deescalate upset customers