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Server/Storage Hardware Repair Field Engineer
Ref No.: 18-13301
Location: Aurora, Colorado
Segment:Federal
JOB OPENING TYPE:SONJ- New Request
JPAS:YES

Title: Server/Storage Hardware Repair Field Engineer
Location: Buckley AFB, Aurora, CO
Position Type: Full-Time Position
Hours:  On-site alternating days & nights 12 hr. shifts
 
Position Synopsis: 
·         Part of 6-person on-site Shift staff to Log customer calls on internal case system, perform Install and Break/Fix services with the site campus.
 
Job Description:
·         Provide onsite and phone support to a customer base covering Denver, CO specifically Buckley AFB.
·         Provide after-hours standby support for said area on a rotating basis.
·         Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
·         Integrate technical knowledge and business understanding to create solutions for customers.
·         Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
·         Identify potential escalations and alert management proactively
·         Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
·         Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
·         Balance internal needs with customer needs within defined parameters.
·         May identify additional services that could lead to future service revenue growth.
·         Build strong relationship with management in assigned accounts.
 
Technical and Behavioral Skills
·         High school diploma or GED required
·         Background investigation and drug screen required
·         Must Possess a TS/SCI clearance with an adjudicated CI poly from end user Agency.
·         3 to 5 years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Servers:  SGI, Dell, Client or IBM servers, Network: Brocade SANS, Storage:  NetApp, DDN, Hitachi or EMC storage arrays.
·         Hardware operating in Linux (SUSE and/or RedHat) experience is critical
·         Must have valid driver's license and reliable vehicle with appropriate insurance (required) as well as a willingness to travel to support clients throughout CONUS locations and options for OCONUS
·         Ability to troubleshoot and repair enterprise-level software and hardware issues. 
·         Excellent problem solving skills where problems may be complex or hard to diagnose.
·         Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
·         A+, MCP (or higher), Client, Cisco, Dell and EMC certifications are highly desired
·         Must be available for after-hours on-call rotation
·         Must be available for varying shifts on a rotating basis.
·         Comprehensive business, technical, or functional knowledge.
·         Well versed in core technical competencies such as SCSI, SAS, SATA, PCI, BIOS, NIC, ISCSI, RAID
·         Must have working knowledge of Blade and SAN technologies.     
·         Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
·         Able to suggest operational efficiencies.