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Federal/HPE/SGI Server Storage Hardware Repair Field Engineer
Ref No.: 18-12990
Location: Buckley AFB, Colorado
Segment:Commercial
JPAS:NO
Rate: Reasonable as per the market
Clearance Level: SCI/CI with adjudicated poly from end-user Agency
Hours: On site resident, alternating days, nights 12 hr shifts.
Resident Synopsis: Part of 6 person on-site Shift staff to Log customer calls on internal case system, perform Install and Break/Fix services with the site campus.
  • Provide onsite and phone support to a customer base covering Denver, CO specifically Buckley AFB.
  • Provide after-hours standby support for said area on a rotating bases.
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters.
  • May identify additional services that could lead to future service revenue growth.
  • Build strong relationship with management in assigned accounts.
Technical and Behavioral Skills
  • High school diploma or GED required
  • Background investigation and drug screen required
  • Must Possess a TS/SCI clearance with an adjudicated CI poly from end user Agency.
  • 3 to 5 years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Servers: SGI, Dell, Client or IBM servers, Network: Brocade SANS, Storage: NetApp, DDN, Hitachi or EMC storage arrays.
  • Hardware operating in Linux (SUSE and/or RedHat) experience is critical
  • Must have valid driver's license and reliable vehicle with appropriate insurance (required) as well as a willingness to travel to support clients throughout CONUS locations and options for OCONUS
  • Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
  • A+, MCP (or higher), Client, Cisco, Dell and EMC certifications are highly desired
  • Must be available for after-hours on-call rotation
  • Must be available for varying shifts on a rotating basis.
  • Comprehensive business, technical, or functional knowledge.
  • Well versed in core technical competencies such as SCSI, SAS, SATA, PCI, BIOS, NIC, ISCSI, RAID
  • Must have working knowledge of Blade and SAN technologies.
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
  • Able to suggest operational efficiencies.