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Technical Support
Ref No.: 18-08362
Location: Ridgefield Park, New Jersey
Segment:Commercial
JPAS:NO

Budget: $32/hr
Contract Period: 9/1/2018 – 8/31/2019
Work Location: Ridgefield Park, NJ
Job Description
Position Summary:
Provides support to end users for application, system, device, access and hardware issues during the project delivery and operation. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.
Responsibilities:
  • Serve as initial point of contact for walk-ups seeking support for company solutions and applications, hardware, and remote technology
  • Serving as company's initial point of contact for issue and incident in the field
  • Log, categorize and document action of all incoming ticket activity
  • Follow up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Troubleshoot and resolve all hardware, software and network problems
  • Escalate issues to third level support teams if necessary
  • Document procedures, FAQs, and inventory of assets
Requirements:
  • Strong working knowledge of core applications including Windows 7, Microsoft Office, Ghost, Active Directory, Exchange. Experience with Linux and Unix system is a plus.
  • Experience with technical support ticket tracking software and knowledge of remote desktop support tools such as RDP, VNC, etc.
  • Experience with various network technologies and network hardware components.
  • Experience with digital signage solution operation
  • Ability to prioritize and organize work to meet defined SLA's
  • Good team player
  • Good communication skills
  • Good to have Bilingual Korean/English capability