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Customer Service Specialist (Medical billing experience)
Ref No.: 18-05010
Location: Newark,, New Jersey
Segment:State and Local
JOB OPENING TYPE:SONJ- New Request
JPAS:NO
KNOWLEDGE AND ABILITIES:

Knowledge of office routines, equipment, practices, procedures and functions after a period of training

Ability to interact with the public and others in a courteous, timely, and efficient manner

Ability to make simple arithmetic calculations and tabulations

Ability to understand, remember and carry out oral and written directions

Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system

Ability to operate a cash register or other equipment used to collect fees for services rendered after a period of training

Ability to learn to use computer terminal and other office equipment

Ability to use customer service techniques that create a positive atmosphere when interacting with the public

Ability to perform work in high stress situations

Ability to effectively deal with irate individuals

Ability to read and explain agency rules and regulations and apply them to specific situations

Ability to locate requested information utilizing electronic sources after a period of training

Ability to maintain essential records and files

Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units

Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication

Medical billing experience and file retention/archiving experience