Customer Service Specialists (Bilingual)
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Customer Service Specialists (Bilingual)
Ref No.: 18-05008
Location: Newark, New Jersey
Segment:State and Local
JOB OPENING TYPE:SONJ- New Request
Under the very close supervision of a supervisory official in the Office, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of billing records, applications, and agency documents; provides information to applicants regarding agency programs and services; does other related work as required.

Switchboard Expereicne is also a must have
Call center experience is desired to have
Knowledge of office routines, equipment, practices, procedures and functions after a period of training
Ability to interact with the public and others in a courteous, timely, and efficient manner
Ability to make simple arithmetic calculations and tabulations.
Ability to understand, remember and carry out oral and written directions
Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system
Ability to operate a cash register or other equipment used to collect fees for services rendered after a period of training
Ability to learn to use computer terminal and other office equipment
Ability to use customer service techniques that create a positive atmosphere when interacting with the public
Ability to perform work in high stress situations
Ability to effectively deal with irate individuals
Ability to read and explain agency rules and regulations and apply them to specific situations
Ability to locate requested information utilizing electronic sources after a period of training
Ability to maintain essential records and files
Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units
Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position.
American Sign Language or Braille may also be considered as acceptable forms of
communication