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The Management Analyst II supports the State of Delaware, Department of Health and Social Services, Division of State Service Centers (DSSC), Low-Income Home Energy Assistance Program (LIHEAP), by developing and administering contracts and projects related to LIHEAP. This incumbent may potentially work with LIHEAP staff, community providers, and stakeholders to ensure that required activities and outcomes established for LIHEAP are completed and within compliance per the contracted timeframe. Other similar projects may be assigned.
The duties include: perform statistical analysis; analyze and update policies and procedures; monitor compliance of sub-grantees and provide technical assistance; seek funding sources for related activities; develop and design systems to improve operations (including spreadsheets); design and organize outreach activities; monitor funds in the state automated financial system; oversee LIHEAP information system; assist with the preparation of federal grants and reports; and perform related duties as required.
Essential functions are fundamental, core functions common to positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
1. Monitors, evaluates, collects and analyzes program data. Analyzes data gathered and develops solutions or alternative methods of proceeding.
2. Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices;
3. Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
4. Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, and monitors and reviews contracts as related to specific project coordination.
5. Studies pertinent background material such as legislation, administrative orders and regulations.
6. Acts as liaison with operations' staff, State agencies, and community organizations.
7. Analyzes problems, applies policy to problem situations, and responds to requests for information and questions regarding services.
8. Provides technical assistance for special programs and/or projects.
9. Assesses impact of proposed rules on current operations financially and programmatically.
10. Assures accuracy of quality and timeliness of required programming.
11. Provides consultation to community providers, stakeholders, and DSSC/LIHEAP staff on implementation strategies for all project goals/objectives.
Knowledge, Skills, and Abilities (KSA's):
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
1. Knowledge of research methods, statistics, evaluation design and qualitative program evaluation methods.
2. Knowledge of the principles, practices and theory of administration and management.
3. Knowledge of the functions and resources of community, health and related social service agencies.
4. Knowledge of statistics and their use as an analytical and evaluative tool.
5. Knowledge of acquisition processes and procedures and their use as contractual tool.
6. Skill in computer applications to evaluation research.
7. Skill in interpreting, analyzing, forecasting, problem solving, evaluating and organizing.
8. Skill in program evaluation and conducting research studies.
9. Ability to establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with problems associated with management audits.
10. Ability to perform analysis of managerial systems and operations.
11. Ability to express and present ideas and conclusions clearly, concisely and effectively.
12. Ability to conduct studies.
13. Ability to collect data through interviews and consultations.
Qualifications for position:
Graduate of a college or university with a degree in Economics, Business Administration, Public Administration or related field.
1. Bachelor's degree in Economics, Business Administration, Public Administration or related field.
2. Six months of experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
3. Six months of experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months of experience in descriptive statistics such as the mean, median, mode or standard deviation
5. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
6. Six months experience in developing policies or procedures.
7. Six months experience in narrative report writing.
8. Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.
9. Valid driver's license and transportation required.
1. Demonstrated knowledge of or ability to effectively work within the community.
2. Three years of experience in health or human services program administration.
3. Three years of experience in planning, designing, developing, implementing and evaluating budgets and contracts.
4. Three years of experience in contracts administration.
1. Demonstrated willingness to learn new work skills, concepts, and approaches.
2. Demonstrated leadership experience, including program development and management.
3. Demonstrated experience with community engagement, outreach and mobilization, including the ability to develop and maintain community trust.
This job has no supervisory responsibilities
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