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Field Staff Technician
Ref No.: 18-04961
Location: Trenton, New Jersey
Segment:State and Local
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers