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Customer Service Inbound II
Ref No.: 18-04918
Location: Trenton, New Jersey
Segment:State and Local
General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
Ability to communicate and record information accurately.
Ability to question others to determine specific needs.
Ability to deal with people patiently.
Ability to proofread and correct errors.
Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.  
Perform all duties as Customer Service Outbound II.
Place large volume daily calls.  Handle more difficult situations.
Manage, guide, and motivate teams.