Help Desk Analyst
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Help Desk Analyst
Ref No.: 18-04874
Location: Trenton, New Jersey
Segment:State and Local
JPAS:NO
General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
Ability to communicate and record information accurately.
Ability to question others to determine specific needs.
Ability to deal with people patiently.
Ability to proofread and correct errors.
Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
Receive and screen incoming calls. Receive and service requests.
Create problem reports. Troubleshoot for problem identification and provide recommendations/solutions to complex issues.