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Technical Support Engineers
Ref No.: 18-04780
Location: RTP, North Carolina
Segment:Commercial
JPAS:NO
DC SWITCHING CUSTOMER SUPPORT ENGINEER
What You'll Do
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco Unified Computing, Nexus and other Cisco Data Center solution based products and partner with all distributed elements of the service chain. You demonstrate an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction. If you have patience, an empathetic view of the customer and want to advance your career contributing to customers' success while working with an industry leader in technology...this may be the role for you!
Who You'll Work With
Cisco's Technical Services is team of elite technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, including phone, email, and chat whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.
Who You Are
You can provide 2nd/3rd level consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers. You enjoy working on complex problems where analysis of situations requires in-depth evaluation of factors. You get passionate about providing systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners. You enjoy providing mentor-ship to less experienced engineers. You can be a focal point for high impact, large account problem resolution. You would be acting as a technical authority, you will provide support to the US/Canada and on a worldwide basis. You can determine methods and procedures on new assignments. You collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
Requirements for this Role
o You have a Bachelor's degree in a technical field or equivalent, plus 4-6 years Data Center related experience.
o In-depth knowledge of the following areas: Data Center Networking and Data Center Products.
o Proven networking experience including TCP/IP and Routing Protocols.
o Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
o Minimum of CCNP or CCIE written.
o You have prior direct customer support experience is required.
o Prior experience and knowledge of SAN environment including FCoE is also desirable.
o Primary location is Research Triangle Park, NC, but will consider Richardson, TX or San Jose, CA.
Desired Skills
o Experience with VMware or a VCP certification is preferred
o Completed CCIE is preferred.
o Experience with the following products is HIGHLY desirable: Cisco Nexus 2000, 3000, 5000, 7000.
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities,