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ROI Specialist
Ref No.: 18-04202
Location: Jacksonville, Florida
Work Authorization:USC/Green Card
Segment:Commercial
JPAS:NO
6am to 6 pm
Job Summary:
As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing Iron Mountain's tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.

Primary (P) or Secondary (S) Key Responsibilities: What are the main responsibilities of the job? Indicate which are primary (essential to the job) and which are secondary (not essential to the job). % of Time Spent:
P A. Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Safeguard and protect the patient's privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy. 25%
P B. Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). 25%
P C. Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application. 15%
P D. Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes. 15%
P E. Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. 10%
S F. Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center. 5%
S G. Perform other duties as assigned. 5%


Functional Knowledge, Skills, and Competencies: (Define the knowledge and skills required to demonstrate proficiency/competency in the job.)

• High School Diploma or GED required, Associate's Degree preferred. R.H.I.T. desired.

• A minimum of 1-3 years of customer service experience, records management or healthcare experience required.

• Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred.

• High comfort level with computer programs and software. Proficiency with data entry functions.

• Strong organizational and interpersonal skills; attention to detail and the ability to multitask.

• Solid oral and written communication skills.
Position Comments: These work hours are for Sunday - Tuesday and every other Wednesday.