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Client Technology Tech
Ref No.: 18-03387
Location: Short Hills, New Jersey
Update:- Please make an effort to source Veteran candidates.  As a reminder, the candidate must have a clean driving record.

Note
: Confidential search as we are replacing current worker – DO NOT POST
  • Assignment Length: 3-4 months
  • This candidate will not be driving an Client vehicle, but they will be driving their own personal vehicle. They will be able to expense mileage.
  • They will be servicing out of Short Hills, NJ/upper NJ and some New York locations.
  • Looking for a candidate who can work well independently, manage relationships (this is key), has strong customer service skills along with good written and verbal communication.
  • If candidates have a jumpy background or a lot jobs, manager is going to be looking for more information as to why this is so please provide detail and reasons for leaving roles in candidate summary.
  • Manager would like to focus recruitment efforts on veteran hiring. Please leverage any contacts you have with applicable groups.
  • The home base location is Short Hills, NJ. 1-2 days a week (2 days if there is a meeting/possible issue) will be spent at the Long Island sites, primarily the Merrick location as that is where the President of NY Client sits.
  • There is also rare limited travel to a site in upstate NY.

Below is the list of locations the temporary will be traveling to:

NY Corporate Office
60 Brooklyn Avenue
Merrick, NY 11566

Hewlett Operations – Plant 5
25 Starfire Court
Hewlett, NY 11557

Jerusalem Avenue Operations
2999 Jerusalem Ave.
Wantagh, NY 11793

Newbridge Road Operations
1285 Newbridge Rd.
Bellmore, NY 11710

Sea Cliff Operations
325 Prospect Ave.
Sea Cliff, NY 11579

Primary Role:
Responsible for supporting customers in your respective regional support area. Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions. Maintain asset inventory. Provide timely response and communications to customers and senior personnel.

Key Accountabilities:
Field Support Responsibilities:
• Provides maintenance and support for client products, peripherals, servers, mobile devices, networks and physical moves.
• Ability to work with Vendors on Network and AV Infrastructure upgrades.
• Understanding of Network Equipment such as Routers, Switches, UPS's, Circuits, and Pots Lines.
• Ability to troubleshoot Desktop, Laptop Hardware and Software Issues.
• Provides maintenance, installation, and support for client software.
• Configures, deploys and implements new assets and/or lifecycle replacement.
• Applies and enforces all Change Management policies and procedures.
• Provides 24 x 7 after hours technical field support.
• Provides data to assist with root cause analysis process when solving problems.
• Works with vendor support for hardware and software resolutions.
• Maintains knowledge database to enhance quality of problem resolutions.
Asset Management:
• Performs & audits all asset inventory for assigned locations.
• Responsible to maintain assigned locations budget and projections.
• Keeps all associated inventory data current.
• Identifies all missing assets via cross referencing.
• Completes asset retirements as defined.
Process Improvement and Documentation:
• Escalates deficiencies in technical processes and inform Management.
• Documents and maintains local software installs and all site surveys.

Governance:
• Ensures IT standards are being adhered to within their respective regional support areas.
• Documents all non-compliance to standards issues and escalates to ITS Regional Client Manager.

Knowledge / Skills:
• Strong knowledge and experience related to computer systems, computer peripherals and technologies.
• Knowledge of current Microsoft server operating system platforms and current Microsoft PC operating system platforms.
• Strong knowledge of various mobile devices and OS (Apple, Android, Smart Phones, Tablets, Cellular Data Cards.)
• Knowledge of SCCM.
• Basic Network Knowledge and Troubleshooting.
• Thorough knowledge of Microsoft Office products, (e.g., word processing, spreadsheet, presentation, data base, project planning, etc.)
• Knowledge of wide and local area networks, and associated hardware.
• Knowledge of VoIP and telephony.
• Strong written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role.
• Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.
• Strong client relations/customer service skills required.
• Demonstrated time management and organizational skills.
• Demonstrated ability to meet stringent deadlines.
• Ability to work on a team and contribute to the team's achievement of objectives and goals.
• Demonstrated analytical, problem-solving, planning, organizational, critical thinking and risk management skills.
• Demonstrated ability to facilitate complex discussions in a mixed technical and business team environment.
• Strong planning, prioritizing, time management and organizational skills.
• Ability to build Strong Customer Rapport with all levels of employees.
• Ability to communicate clearly in technical and non-technical language to customers as well as internal support groups.

Competencies:
• Team Player
• Functional / Technical Skills
• Learning on the Fly
• Organizational Agility
• Problem Solving
• Time Management

Experience / Education:
• Minimum of Associate Degree required in a computer-related field.
• Bachelor's Degree in a computer-related field highly desired.
• 4-5+ years related work experience (preferably within a call center environment) may be considered in lieu of degree.
• Typically has 3+ years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.
• Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.
• Experience in the development of trouble shooting scripts
• Experience with the utility industry is desirable, but not required.
• Experience providing maintenance and support for moderately complex client products
• Experience effectively managing multiple tasks/projects, concurrently.
• Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.
• Experience with the utility industry is desirable, but not required.