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Certified Medical Assistant:
Responsible for independently coordinating blood and tissue banking protocols to ensure proper collection and handling of samples, i.e. bone marrow, blood, tissue, skin, check swabs, pheresis products, etc. Establishes effective policies and procedures for obtaining, processing and handling all clinical trial-driven correlative blood and tissue samples. Collaborates with internal and external laboratories processing clinical trial samples to ensure compliance with each individual trial. Independently arranges courier service, as needed for transport of clinical trial blood and tissue samples. Schedules urgent/emergent clinical trial-related laboratory tests, visits, procedures and treatment. Resolves any schedule conflicts and ensures timely patient tracking. On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences and results having an impact on staff and patients, as well as, the quality of service within the department. Coordinates research phlebotomy services to ensure proper collection, processing and documentation of sample draws.
Patient Service Coordinator:
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Division of Gastroenterology and Hepatology at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. Assist with basic insurance and third party queries and explain payment policies.
Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
High School Diploma
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