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ISE Engineer
Ref No.: 18-00795
Location: Austin, Texas
Segment:Commercial
JPAS:NO
Required Skills:
  • Knows Client
  • Client
  • Security - General knowledge of troubleshooting Security across Cisco platforms.
  • minimum 7 years of Networking experience
  • minimum 7 years working knowledge of Networking industry, products and protocols

Desired Skills:
  • Ability to configure, analyze and troubleshoot highly complex networks.
  • Proven crisis management skills, and the ability to excel under pressure.
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors.
  • Strong Layer 3 knowledge as this position will primarily focus on supporting Cisco's Routing platforms.
  • Knowledge of routing system architecture and the ability to independently troubleshoot complex routing, switching and forwarding issues.
  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong Problem Solving skills--
  • Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • Extensive Customer Service skills and experience.
  • Candidate must be CCNP or equivalent in one of these technologies: Security --Experience in more than one of the four is a plus.
  • Candidate must demonstrate strong collaboration skills and be effective in working within a team environment. Knowledge sharing amongst the team members is paramount.