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Program Specialist
Ref No.: 18-00249
Location: Aurora, Colorado
Due Date :01/09/2018
Benefits: Available after 90 days
Duration: Temporary – long term.
Hours: Monday to Friday 8am to 4:30pm
Dress Code: Business
Parking: FREE
Start: ASAP
Background Check: Must pass criminal background check

Makes referrals to customers needing other services such as mental health, housing and/or domestic violence.

Assists customers with completion of applications; advise them of their rights and responsibilities; send appropriate notices to customers for action taken on cases.

Process reported changes made by household and/or various caseload management reports.

Develop and maintain good communications with internal and external agencies.

Process all applications, initial and redeterminations, within mandated time frames.

Establishes and validates claims for overpayments.

Clears and responds to voice mail and Cherwell tickets according to the priority.

Refers cases with questionable household circumstances to Investigations Unit.

Attends on-going training to maintain/enhance knowledge and skills.

Shares information with other units, county, and State agencies as appropriate.

Update case record based on current circumstances.

Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances.

Ensures all documents received are properly tracked through scanning.

Explains program requirements and services available.

Performs other duties as assigned.


Ability to effectively communicate with a diverse customer base and with difficult or angry clients.

Ability to conduct interactive interview by concurrently conducting verbal interview and data entering pertinent information.

Organizational skills.

Ability to work in a high volume, high stress environment.

Ability to accept and adapt to changes in the work environment, priorities and program rules and regulations. Knowledge of all public assistance programs and their specific regulations.

Ability to read and understand legal documents.

Excellent time management skills. Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions.

Working knowledge of Microsoft Office suite, Colorado Benefits Management System (CBMS), and word processing software.

Accurate data entry skills and alpha-numeric filing skills.

Written and verbal communication skills.

Ability to establish and maintain effective working relationships with peers, customers and management.

Ability to work independently and as a team member.


High School Diploma or GED