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Technical Writer
Ref No.: 17-14574
Location: Alexandria, Virginia
Work Authorization:US Citizen
Job Title:Technical Writer
Duration:Full Time
Location: Alexendria,VA

Job Description:

ITIL experience or being certified in ITIL Foundations v3 is highly desirable.

SDOD requires development assistance in creating a variety of technical documents for audiences to be published online and/or in hard copy.
The Contractor shall support the production and updating of this documentation upon request by the Task Order Manager
The documents must adhere to the current Associated Press (AP) Stylebook and Microsoft Manual of Style standards, as, as applicable to the work product being produced.

  • Create various communication products such as displays, booklets and pamphlets; layout and design of each issue; and distribution of each issue using government approved tools (current tools are SharePoint, DreamWeaver, InDesign or Microsoft Office).
  • The contractor shall be required to meet with management, service providers, and end users, in determining scope and content of each project.
  • The Contractor monitors the IT Support Coordinator and Service Advisory mailboxes and disseminates the Change and Major Incident communications such as, eBiz alerts, AtHoc notifications and System 411 updates.
The Contractor is responsible for attending on average 7 to 10 meetings weekly and will need to take meeting minutes, post minutes on the appropriate websites and bring agendas to meetings