System Administrator
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System Administrator
Ref No.: 17-10679
Location: San Diego, California
Segment:Federal
JPAS:YES
 Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. 
Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Provides in-depth experience in trouble-shooting IT systems
Configures and manages UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
TECHNOLOGY
  • Software:  Atlassian Tool Suite (JIRA, Confluence, Fisheye/Crucible, Bamboo, and Clover), MySQL, Apache, Tomcat, Citrix Access Suite 4.0, Netscape, Internet Explorer, FrameMaker, PCTCP Protocol, WinDD, Windows Terminal Server, Microsoft Office, Microsoft Exchange, WordPerfect, JSP Mail, Lotus 1-2-3, Exceed, TedExtend, and Onnet; Remedy, Ingres Databases
  • Operating Systems:  RedHat AS 3, 4, 5, and 6, Windows Server 2003 2010, Active Directory, Windows XP, Windows 7, Windows 10, Windows 95, Windows NT, Microsoft DOS, Windows 2000, and Windows XP, SunOS 4.x.x, Solaris 2.x, AIX 4.x.x.
  • Languages: C, C++, HTML, Korn Shell, Bourne Shell, and C Shell
  • Hardware: Dell PowerEdge 1950, 2650, 2850, 2950, R710, and R610, SUN IPS, IPX, SunSparc 2, SunSparc 5, SunSparc 10, SunSparc 20, Ultra Enterprise Systems, Cray, Client, Scope 2000, Storagetek Autocartridge System (Client), IBM, HPWII, CDC Cyber 180/850A mainframe, PDP 11/70, VAX, Maspar, NT workstations, and Windows 2000 workstations.
  • Network Topologies/Protocols: TCP/IP Fiber Optics, FDDI, Ethernet, and ATM; Foundry and Cisco Routers; VoIP