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Technology Support Technician II
Ref No.: 17-04273
Location: Topeka, Kansas
Due Date :05/10/2017
Work Authorization:Any Visa
Segment:State and Local
JPAS:NO
Brief Description of Job Duties:
  • This is advanced technical work advising and assisting computer users in solving problems in a distributed computing environment. Work includes installation of hardware and software, troubleshooting, configuring client server based application software for LAN, server hardware, operating systems and application systems in a WAN environment provides technical consultation and training to users and information technology staff. Includes troubleshooting, diagnosing, and resolving LAN and client server data and communications problems involving complex configuration and maintenance of network equipment that requires incumbents to understand varied network operating systems and communications protocols. Work is of a diversified nature that usually involves multiple unrelated steps Analytical thought is necessary for dealing with complex data and situations and requires planning or carrying out a sequence of actions..
General Duties:
  • This position is responsible for managing and maintaining essential services such as VMWare vSphere, XIOTech and Compellent Fibre Channel SAN environment, Active Directory, Exchange, Office 365, DNS, Client, DHCP.
  • This position maintains systems and services already deployed across the enterprises. Provides technical support when systems are down, and works with others to help bring resolution to the problem. Ensures that systems are properly patched, backed up, and protected from virus and malware activity
  • Provides support for services such as Microsoft DPM, Veeam, Microsoft System Center, and IIS.
Specific Duties:
  • Day to Day will consist of Provisioning AD\Email accounts for users. Also troubleshooting issues that come in via incident management system. These can range from system outages to setting fileshare permissions.
  • Ensuring that all systems are maintained in an online state.

Skills required:
• Proficiency in MS Windows Server environments, Failover Cluster Environments, Provisioning Users in Active Directory and Microsoft Exchange.
Knowledge of virtualization functionality with VMWare and Hyper-V



Knowledge and ability to utilize the current version of the following products:

Microsoft Windows Server 2003 – 2016
VMWare VSphere
Shared Storage Environments
Failover Clustering
Microsoft Exchange
Citrix XenApp
DNS
DHCP
SCCM
SCSM
SCOM
Microsoft IIS
SSL\Certificate Knowledge

Experience required:
Managing Server\Active Directory environment for 2000+ User environment


Education required:



Physical requirements (lifting, repetitive motion, etc):
Some moderate lifting of up to 75 lbs, bending, and kneeling may be required