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Administrative and Office specialist II
Ref No.: 20-11018
Location: Richmond, Virginia
Segment:State and Local
Typing and Basic computer skill test required.

Long Term project
Candidates must have strong computer skills (Microsoft Word, Excel, and Access) and proficient use of the Internet for research. Competent experience communicating with diverse populations, on a Hotline or call center. Recent experience providing customer service in a fast-paced work environment; with the ability to multitask and meet deadlines. Strong attention to fine detail to make appropriate determinations for program eligibility. Experience working effectively and productively (independently and as part of a team); ability to follow instructions, and ability to problem-solve complex issues. Candidates must also demonstrate the ability to accurately collect, organize, analyze, manage and report data; prepare professional correspondence, documents and reports. Demonstrate the ability to prioritize and coordinate workflow. Effectively use general office equipment (copier, printer, scanner, fax, etc.); and maintain professional and respectful demeanor and client-centered approach at all times. Capacity to interpret and adhere to established policies, procedures and guidelines including confidentiality and cyber security; exercise sound judgment in making decisions; communicate and present information effectively (orally and in writing); respond to client and provider inquiries (phone, computer, fax, and in person).
This position requires excellent customer service skills, strong computer skills, collaboration and critical thinking. High school diploma and equivalent training and experience; Valid Virginia driver's license required.
Experience working in a call center or on a hotline, case management, health insurance (e.g. ACA, Medicaid, Medicare) or interested in public health are preferred. Familiarity with the Ryan White program and/or a pharmacy background highly desired.. College degree or higher desired.
This position is essential to providing access to life-saving medications to eligible clients. VMATs process all eligibility and recertification documentation for clients. Additionally, VMATs are responsible for answering and resolving all incoming hotline calls, triaging incoming faxes, corresponding via Gmail, and completing all applications within established timeframes.