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Customer Service Representative Bilingual
Ref No.: 19-03094
Location: Trenton
Segment:State and Local
JOB OPENING TYPE:SONJ- New Request
Engagement Type:Contract
Customer Service Representative Bilingual
Job Description
  • Sames as general custome service rep II, but must be profiecinet in conversational level speaking in one of many non english langages.  General Duties & Qualifications include the following at a minimum --Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
  • Ability to communicate and record information accurately.
  • Ability to question others to determine specific needs.
  • Ability to deal with people patiently.
  • Ability to proofread and correct errors.
  • Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.   
  • Perform all duties as Customer Service Inbound I
  • Translate written claims on the computer .
  • Handle bilingual phone calls.
Bilingual - Spanish