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Network Operations Engineer
Ref No.: 18-05730
Location: chicago, Illinois
Position Type:Direct Placement
Pay Rate : $ 95,000.00 - 115,000.00 /Year
NETWORK OPERATIONS ENGINEER
Seeking an experienced Network Operations Engineer to join a global trading organization.  As a Network Operations Engineer, you will provide 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Excellent communication skills are required because you will also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
 
Responsibilities
Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
Problem Management - Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.
Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
Process Improvement - Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
 
Requirements
Bachelor's degree
5+ years of relevant Network Operations experience
Solid knowledge and experience of multicast troubleshooting in a switch/routed network.
Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
Advanced knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
Ability to grasp, document, and teach complex concepts and architecture.
In-depth knowledge of enterprise switches, routers and firewalls.
Ability to run and analyze sniffer traces (network data).
Develop and maintain domain expertise across network eco-system.
Interact with advanced level engineering design and support solutions.
Perform all levels of routine network analysis
Perform monitoring for new events to open incidents
Working knowledge of how to use management tools
Position requires superior customer service skills; Leadership traits are highly helpful.
Ability to work in a team oriented environment is essential
Weekend and off hours support is required
Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP/CCIE certification is acceptable.