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IT Change Management Consultant
Ref No.: 18-05682
Location: Sun Prairie, Wisconsin
Position Type:Contract
Pay Rate : $ 40.00 - 65.00 /Hour
IT Change Management Consultant
Madison, WI
4+ month contract

Our global, direct and long-term client is looking for an IT Change Management Consultant to take responsibility for coordinating and facilitating all Requests for Change (RFCs) throughout the organization; this includes chairing the Change Advisory Board (CAB), providing metrics and measurements, and governing and enforcing the change management process.
ITSM Change Manager Practitioner
  • Ensure change process is adhered to
  • Review change requests for quality control
  • Ensure information is clearly and accurately available for relevant stakeholders
  • First point of contact for all change related queries
  • Run Change CAB for impactful changes
Detailed Job Description
  • Ensures compliance of the Change Management policy. process, standard operating procedures, templates and checklists
  • Evaluates current IT practices to ensure the requirements of the Change Management process are developed with consideration to the goals and objectives of our organization
  • Drives the adoption of an ITIL based Change Management process
  • Implements and runs the Change Advisory Board (CAB), which provides input into the decision-making process for new and completed changes, emergency and scheduled changes, and to prioritize and assess the impact of all submitted change requests eligible for a production release during each scheduled meeting
  • Identifies and participates in capturing the interdependencies between all configuration items to build and maintain a CMDB to facilitate the effective evaluation of the impact and risks associated with each change request both independently and collectively
  • Trains and supports support teams in the practice and use of the Change Management process and tools
  • Provides metrics on the adherence to the Change Management process
  • Minimum of 2 years of experience with the practice of ITSM Change Management
  • Availability to provide after-hours support as needed for emergency or urgent situations
  • ITIL Certification
  • Experience in Network Infrastructure and Application Support * IT Operations background is a plus